Morgan Kaufmann Total Information Risk Management, Maximizing the Value of Data and Information Assets (2014) by Jela Webb & Philip Woodall

Author:Jela Webb & Philip Woodall
Format: epub
Published: 0101-01-01T00:00:00+00:00

EXAMPLE: TIRM PROCESS APPLIED AT A CALL CENTER

The information quality problem finding the solution is difficult can lead to two different direct consequences. The first direct consequence is that it takes longer to find a solution if the information quality problem appears during the task. This consequence causes a further intermediate consequence of the response to the customer is delayed. It can also sometimes lead to the consequence of the wrong solution is given to the customer, because, after searching for a while, the service employee settles on a response that does not exactly fit the problem. The second direct consequence is that the solution cannot be found. This can lead to the intermediate consequence that the customer inquiry cannot be resolved.

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